The Power of Unified Inboxes for Local Businesses

Customers reach out on the platform they prefer. If you miss an Instagram DM because you were checking email, you lose money.

What is a unified inbox?

A unified inbox brings SMS, Email, Facebook Messenger, Instagram DMs, and Google Business Chat into one single screen. Your team can reply instantly without switching tabs or logging into different apps on their phones.

Why is omnichannel communication important?

It provides a seamless experience for the customer. They might message you on Facebook, but you can reply via SMS, and the entire conversation history is saved in one contact record in your CRM.